Thank you for shopping with DS Derma Solution. We truly appreciate your trust in our products and services. At DS Derma Solution, we strive to provide the highest quality skincare, haircare, and wellness products, as well as professional clinic treatments. This policy outlines the conditions under which refunds and returns will be processed to ensure transparency and a smooth experience for our customers.
Returns are accepted only for damaged, defective, or incorrect items.
To be eligible for a return, products must be:
Unused and unopened
In their original packaging
Returned within 7 days of delivery
For hygiene and safety reasons, we cannot accept returns of opened skincare, haircare, or wellness products unless they are faulty.
Contact our customer support at dsdermasolution@gmail.com within 48 hours of receiving your order, providing:
Order number
Photo/video proof of the issue
Our team will review your request and guide you through the return process.
Once the return is approved, you will need to ship the product to our return address at your own expense (unless the error is from our side).
Once we receive and inspect the returned item, we will notify you about the refund approval or rejection.
Approved refunds will be processed to your original payment method within 7–10 business days.
Shipping charges are non-refundable, except when the return is due to our mistake.
Appointments can be rescheduled or canceled at least 24 hours in advance without charges.
Same-day cancellations or no-shows may result in a cancellation fee of up to 50% of the service cost.
Refunds for prepaid services will be provided only if the service has not been availed and cancellation terms are met.
Gift cards or promotional vouchers
Discounted/clearance sale items
Personalized treatment packages once sessions have started
If you have any questions or concerns regarding this policy, you can reach us at:
📧 Email: support@dsdermasolution.com
📞 Phone: +91-88077 05478
📍 Address: Tirunelveli, Tamil Nadu, India
